Welcome to the official Club website (“Site”).
- “We”, “Us” or “Our” includes both EFL Digital and the Club;
- “You” or “Your” means You as a User of the Site; and
- “User(s)” means all and any users or viewers of the Site.
If You purchase services, products or digital content through this Site, separate terms and conditions will apply to such transaction(s) and You must read those terms and conditions carefully.
1. The Site
1.2. We reserve the right to withdraw or amend the service(s) provided on the Site without notice. We do not guarantee the Site will be available without interruption and will not be liable if for any reason the Site is unavailable at any time or for any period. We aim, but are not obliged, to update the Site regularly, and may change the content at any time. If the need arises, We may suspend access to the Site, or close it indefinitely. See section 7 and 9 below for further information. This is however subject to the terms and conditions for any paid-for services or digital content delivered through the Site and does not affect your rights in relation to the same.
1.3. You are responsible for using Your own virus protection and security software when using the Site and lawfully installing any necessary software on and otherwise configuring Your computer or other personal device so as to access, view content on and interact with the Site. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Site or to Your downloading of any material posted on it, or on any website linked to it.
2.2. We may ask Users to confirm their age before accessing certain parts of the Site and/or certain services on it, and children or young people may be required to verify through their parent or guardian.
2.3. Some of the facilities or functions accessible through the Site (including betting facilities advertised or accessed through it) are not intended to be accessible by, or actively advertised to, minors.
2.4. Parents or legal guardians should supervise minors when online and we recommend parental control tools be put in place. Any minor using the Site and services offered is confirming that they have received the consent of their parent or a guardian to do so.
3. Links to the Site
3.1. You may link to the Site's pages where reasonably relevant and provided You do so in a way that is fair and legal and does not damage or take advantage of Our reputation, but You must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of EFL Digital or the Club where none exists, nor in any unlawful manner. This permission is for a basic link only and, for the avoidance of doubt does not extend to display of any other content or material or Ours or our licensors.
4. Links from the Site
This Site contains links to other websites and resources provided by third parties. The Club controls its official ticketing, merchandise and hospitality sales website to which the Site links, and EFL Digital control the official EFL website. Other than that, We have no control over the content of websites linked to from the Site and accept no responsibility for them nor for any loss or damage that may arise from Your use of them. We recommend you read any terms and conditions and privacy policies relating to all other websites and any services or products sold on them.
5. Acceptable Use Policy
5.1. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. Nor may You attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site, or attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You may commit a criminal offence under the Computer Misuse Act 1990.
5.2. If You contribute materials to the Site (“Contributions”) through any facility We may, in our discretion, make available for that purpose from time to time, You must:
5.2.1. own the content (or have permission to post it from the owner) of the Contribution;
5.2.2. ensure matters expressed as facts are accurate, and opinions genuinely held; and
5.2.3. ensure your Contribution complies with applicable law of the UK and any other country from which you make it.
5.3. Contributions must not:
5.3.1. be offensive, hateful, defamatory of any person, threatening, obscene, inflammatory, sexually explicit, violent, cause distress, discriminatory on grounds of race, sex, religion, nationality, disability, sexual orientation, or age;
5.3.2. infringe the intellectual property, confidentiality, privacy or other rights of any other person or organisation;
5.3.3. contain viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
5.3.4. be contributed or sent for commercial gain (including ‘spam’);
5.3.5. otherwise be illegal or promote illegal activity.
5.4. We do not monitor Contributions but reserve the right to do so from time to time including (amongst other things) editing, refusing to post, removing or responding to Contributions in Our absolute discretion. No failure by Us to do so however constitutes any acceptance or endorsement of that Contribution.
5.5. We accept no liability in respect of any Contributions submitted by Users and published on the Site. No Contribution shall be deemed to express any of Our opinions.
6. Restricted Areas
6.1. Users may be able to subscribe and/or register to receive additional restricted access to certain areas of the Site or to receive information from Us (“Restricted Areas”). Access to Restricted Areas may be subject to you accepting further terms and conditions which will be brought to your attention when you register or subscribe.
6.2. Subject to applicable law and any additional terms and conditions relating to the Restricted Area, We are not obliged to accept Your request for registration or subscription to Restricted Areas and reserve the right to suspend or terminate access at any time. Unless we expressly state otherwise, any acceptance of Your registration or subscription will be for You as a single user only. You must not share Your password, other access details or any content from the Restricted Areas with any other person or User nor with multiple users on a network.
7.1. ALTHOUGH WE USE REASONABLE ENDEAVOURS TO ENSURE THAT INFORMATION AND MATERIAL CONTAINED ON THE SITE IS CORRECT, WE DO NOT MAKE ANY REPRESENTATION OR WARRANTY THAT USE OF THE SITE WILL BE UNINTERRUPTED, OR INFORMATION AND/OR MATERIAL CONTAINED ON OR ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT USE OF THIS SITE IS FREE OF RISK, VIRUSES OR OTHER DAMAGE.
7.2. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ANY LIABILITY, LOSS AND DAMAGE INCURRED BY ANY USER OF THE SITE IN CONNECTION WITH THE USE, INABILITY TO USE, OR RESULTS OF USE OF THE SITE, ANY WEBSITE LINKED TO IT OR ANY MATERIALS POSTED ON IT, INCLUDING, WITHOUT LIMITATION ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSS, DAMAGE AND LIABILITY.
7.3. THE SITE IS PRIMARILY INTENDED FOR PRIVATE DOMESTIC USE ONLY AND THEREFORE, WITHOUT LIMITING THE ABOVE, WE WILL NOT BE LIABLE FOR BUSINESS LOSSES INCLUDING LOSS OF INCOME OR REVENUE, PROFITS, BUSINESS, ANTICIPATED SAVINGS, OR LOSS OR CORRUPTION OF DATA AND ANY OTHER LOSS OR DAMAGE OF ANY KIND, HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
8. Intellectual Property Rights
8.1. Except as set out at section 8.6 below, all intellectual property rights in the Site and the materials and content published on it including, without limitation, the design, text, photographs, images, illustrations, graphics, data, trade marks, logos, audio and/or video content, written and other materials, the selection and arrangement thereof and software, but excluding Contributions (“Site Material”) are owned by Us and/or Our respective licensors and commercial partners and are protected by copyright, design right, database right, trade mark rights and other intellectual property rights. All such rights are reserved.
8.2. Permission is granted to You to view the Site Materials on a single personal computer or other device and to print a single hard copy of such Site Materials solely for personal, non-commercial use. Access to some Site Materials may be subject to payment and acceptance of further terms and conditions by You (see section 6 above). Any other use of materials on this Site, including (amongst others) download, reproduction, modification, transmission, distribution, extraction, commercial exploitation or republication, without the prior written permission of EFL Digital, is strictly prohibited and You agree not to, nor assist any person to, carry out such acts.
8.4. In relation to any Contribution you make, You grant Us a permanent, free of charge, worldwide right to display it on the Site to other Users and otherwise use and permit others to use that Contribution including (amongst other things) to adapt, broadcast, copy, disclose, sub-license, publish, sell and/or transmit the Contribution for all commercial and non-commercial purposes.
8.5. Photography: The sports archive photographs on the Site are owned by Us, or supplied and used under licence from Rex Features Limited (of the Shutterstock group), Getty Images International Limited or PA Sport Limited. Some photos also supplied by Action Images.
8.6. Fixtures: No copyright (or related rights) are asserted with the match fixture list(s) on this Site (‘Fixtures’) inside the EU. Outside the EU, copyright (and/or related rights) protect the Fixtures in certain territories, in which territories all rights are reserved. Those wishing to reproduce, store in a retrieval system or transmit the Fixtures in any way or by any means (including photocopying, recording or storing it in any medium by electronic means) outside the EU should first consult Football DataCo Limited (www.football-dataco.com), and obtain an appropriate license as required.
9. Termination or Suspension
9.1. We may at any time terminate or suspend Your use of all or part of the Site and/or access to Restricted Areas if:
9.1.2. We are unable to verify or authenticate any information You have provided to Us, where we reasonably need to do so;
9.1.3. We decide to no-longer make the Site or Restricted Area (or part of it) available to Users. If access to Restricted Areas has been paid for, this is subject to any additional terms and conditions and/or applicable refund policy;
9.1.4. We are required to do so by law; or
9.1.5. We need to undertake updating, repair or maintenance to the Site or technology relating to it. See the terms and conditions of any paid for Restricted Area.
10. Information about You
12. Applicable Law
Thank You for visiting the Site.
Palace Audio premium digital content service (“Palace Audio”)
CPFC Limited (the “Club”)
TERMS AND CONDITIONS
These terms and conditions (“Terms”) apply to the Palace Audio premium digital content service accessed through the Club official website (https://eagles.cpfc.co.uk/palace-audio/ and the club’s official app). These Terms apply to all use and access of Palace Audio whether paid or provided on a free or promotional basis.
Please read these Terms carefully before submitting your order.
Access to Palace Audio is provided to you, the subscriber (“you”, “your”) on the basis that you pay the Fee (as per the methods detailed below) and accept the terms of this contract.
into these Terms and form the contract.
The contract is a legal agreement and it sets out the rights and obligations of you and CPFC Limited (“we”, “us”, “our”).
1. Registration and Username / Password
1.1. Once you have submitted your order to us, we will email you to confirm acceptance, at which point the contract between you and us will be formed. We may retain a copy of the contract details for our own records. If we cannot accept your order we will inform you by email. This may be because, for example (i) there has been a pricing error (see section 3) (ii) you failed to provide required information (see section 1.3) (iii) you have tried to order a subscription package which is not available in your territory or for which you are otherwise not eligible (iv) there has been an error in your initial payment of the subscription fee or (v) we have been affected by a recent unforeseen event which means Palace Audio cannot be made available in whole or part.
1.2 By submitting your order to us you confirm that:
1.2.1. you are solely resident in the correct territory for your chosen subscription package. Please note content included in some subscription packages is only available in certain territories due to rights restrictions. Change to the territory in which you are located may affect availability of certain content; and
1.2.2. the information which you provide is true, accurate and complete in all respects at that time. You must also notify us immediately of any changes to your information during your subscription by either updating the details in the My Account page of the Site or emailing email@example.com As above, changes to your located territory may affect content access.
1.3. If we find that you have provided incorrect or inadequate information, your order may not be accepted and/or we may ask you to provide the correct and complete information. If you still fail to do so within a reasonable time, we may reject your order or end the contract (in the case of your error being uncovered after we have already accepted your order – see section 8). We will not be responsible for delay or failure in providing you access to all or part of Palace Audio if this is caused by you failing to provide us with the information needed and/or updating us of material changes to your information.
1.4. If you wish to upgrade your subscription package after your order has been accepted, you can do so through your “My Account” section of eagles.cpfc.co.uk. We will let you know if the upgrade is possible and if so the applicable changes, including any increase in price and when the upgrade may take effect. You may be asked to confirm this change through the Site or email.
1.5. On registration you will be required to enter a username and password. You must keep the password secure and not disclose it to any other person. Your right to use Palace Audio is personal to you and is limited to accessing the stream on one device at any time. If your password becomes known by a third party, you must immediately change your password by logging into the “My Account” section of eagles.cpfc.co.uk. We are not liable for any loss or damage arising from your failure to comply with this obligation.
2. Use of the Service
2.1. We provide you with access to various types of digital content within Palace Audio, as set out for the subscription package you selected on your order. This may include, for example, audio/video coverage of matches, statistics, photo galleries and/or video streaming of interviews and highlights. Your access is not exclusive (others can access the content too), may be suspended and/or terminated in accordance with these Terms, and may depend on the territory in which you are located or other applicable eligibility criteria set out in the order process.
2.2. Palace Audio content includes certain video and audio footage, photographs, text images, statistics, logos and other media and intellectual property related to the Club, the English Football League, Football Association, Premier League, and the respective content licensees of those parties. All such content, design, text, graphics, footage, materials and their selection or arrangement are the intellectual property rights (including, amongst other things) copyright of us, the above parties and/or the respective licensees. You will not own any of the content.
2.3. Palace Audio is a content access service only. We are not providing, and are not responsible for any problems caused by your computer hardware, computer operating systems, internet connection or other software installed on your computer (and/or any traders you engage with in respect of such resources).
2.4. Palace Audio has not been developed to meet your individual needs. Please check that facilities and functions of Palace Audio (as described on the Site) meet your requirements.
2.5. In order to access and use Palace Audio, you will need to:
2.5.1. provide all necessary equipment including a computer and network/telephone connection;
2.5.2. access to the internet, and you are responsible for any service fees associated with such access. You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD.
2.6. For use of Palace Audio your device needs to comply with the following minimum system requirements (as may be updated occasionally, for which see section 3 below):
2.6.1. Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;
2.6.2. Memory: 2GB (1GB for netbooks) 128MB of graphics memory.
2.6.3. Operating Systems: Windows 8.1 or later, Mac 9+
2.6.4. Browsers: latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome, Safari; 512MB of RAM (1GB of RAM recommended for netbooks)
2.6.5. Mobiles & Tablets: Operating System: Android 6+, iOS 9+
2.7. You must not (nor authorise or permit any other person to):
2.7.1. use Palace Audio contrary to this contract, including use for any unlawful purpose contrary to any applicable laws and regulations, including in the territory from which you have accessed Palace Audio
2.7.2. use Palace Audio other than for private and domestic purposes. Under no circumstances must Palace Audio nor any content be accessed or used for commercial or business purposes, without our prior written consent;
2.7.3. transmit any computer viruses or any other disruptive or harmful contaminants through Palace Audio or the technology on which they rely;
2.7.4. use Palace Audio in a way that may cause it and/or any equipment used by us (or our technology partners appointed to help provide Palace Audio) to be interrupted, damaged, rendered less efficient or impaired, nor try to gain unauthorised access to any of systems through which Palace Audio is delivered;
2.7.5. store your password anywhere on a computer in plain text;
2.7.6. use Palace Audio in any manner which violates or infringes the rights of any person, firm or company (including, amongst other things, rights of intellectual property, confidentiality or privacy);
2.7.7. forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of Palace Audio without our prior written permission (unless otherwise specifically permitted by law);
2.7.8. sell, assign, transfer or delegate all or any of your rights and obligations in this contract to another person or organisation, or share use of or access to your Palace Audio account or any content contained or accessed within it;
2.7.9. alter, disassemble, decompile or reverse engineer any part of Palace Audio; or
2.7.10. access, view or use Palace Audio in circumstances where members of the public can view the content accessible via your account (whether simultaneously or not) or authorise any other person to do so.
2.7.10. Use a VPN (Virtual Private Network) service or similar to mask or otherwise hide your location for the purposes of watching content in a territory where it is blocked for rights reasons.
2.7.11 Breach of this clause 2.8 is a material breach of these Terms and will lead to immediate termination by us.
3. Changes & Updates
3.1. We may change Palace Audio and/or these Terms without giving you notice in order to:
3.1.1. reflect changes in relevant laws or regulatory requirements;
3.1.2. implement minor or emergency technical adjustments, for example to address a security threat;
3.1.3. alter or improve the presentation of the user interface, or increase functionality (where this does not increase the price payable by you for your current subscription period);
3.1.4. implement and reflect planned changes we have prominently and specifically drawn to your attention when or before you submitted your order, or (in relation to any renewal) as part of your renewal reminder, referred to at section 5; or
3.1.5. implement other minor changes which would not reasonably be likely to cause you a material detriment in your use of Palace Audio nor increase the price payable by you in your current subscription, or which we reasonably believe to be for the benefit of users.
3.2. For more significant planned changes to Palace Audio and/or these Terms, you will be provided with reasonable notice of the planned change. For example, this may include:
3.2.1. removal of outdated or redundant features from Palace Audio; or
3.2.2. detrimental changes to the nature of or locations in which certain types of content relevant to your Palace Audio subscription are available. This is sometimes required to reflect changes in football (soccer) league/teams appointed broadcasters from time to time.
After receiving such notice, you may then contact us before the change is implemented to end your subscription if you do not wish to be bound by the change, in which case your subscription will end at the end of that calendar month or expiry of your current subscription period (whichever is sooner) and you will receive a refund for any outstanding period of your subscription for which you have already paid. If you do not contact us to unsubscribe before the change is implemented, you will be deemed to have agreed to the change.
3.3. We may update the underlying software relating to Palace Audio or require you to implement updates from time to time to continue accessing Palace Audio. For example, as time goes on you may need to ensure your system remains compatible with technical requirements (see section 2).
3.4. If any change to these Terms or changes carried out in accordance with them is found invalid, void or for any reason unenforceable, only that change will be disregarded and it will not affect the validity and enforceability of any remaining changes or Terms.
4.1. You must pay the subscription fee applicable to the time period you have subscribed for (“Subscription Period”), in accordance with the fee plan notified to you at the time of registration and confirmed in our acceptance email sent to you (the “Fee”).
4.2. Except in the case of obvious error, the Fee is as set out on the Site at the time of your application for a Palace Audio subscription. If we accept and process your order where a price error is obvious and unmistakable and could reasonably have been recognised as such by you, we may end the contract and refund you any sums paid.
4.3. Unless otherwise stated, all Fees are inclusive of VAT or other similar sales tax in your territory. If the rate of VAT or similar sales tax in your territory changes between your order date and the end of the Subscription Period, we will adjust the rate on subsequent instalments of the Fee outstanding on your payment plan.
4.4. You are responsible for any other additional local taxes or duties applicable to the territory in which you reside or otherwise access Palace Audio from.
4.5. All payments must be in UK pounds sterling, unless we have expressly set out an alternative currency by which you may pay in the order process or any renewal notice. We cannot accept payment in currencies other than those expressly noted at the time you submit your order or in any subsequent renewal notice.
4.6. You may pay the Fee in a number of ways:
4.6.1. Credit/Debit card. The Fee will be automatically billed against the credit/debit card number that you provide in the registration form. Payment may be made by any of the following credit, debit or prepaid cards: Visa, Mastercard or America Express.
4.6.2. Direct Debit. If you elected to pay by direct debit (only where we have expressly offered this as a payment option during your subscription order process, or as part of any subsequent renewal notice) we will debit the bank account which you provided the details for. The amounts to be debited will be as set out in the fee plan notified to you.
4.7. We do not accept any responsibility for payments which are not received by us or accepted by your bank, other than where directly due to our fault.
4.8 We have contracted with Stream AMG to provide the streaming services that provide You with the ability to access and view our content. The payment processing relating to the ability to view the content may also be provided by Stream AMG on our behalf.
Payment for the ability to view our content is made to Stream AMG on our behalf, based upon the subscription plan that you sign up for. The subscription fee will be processed through Stream AMG and will be processed in a secure manner by a third party payment services provider retained by Stream AMG. Questions concerning payment processing can be directed to firstname.lastname@example.org
5. Automatic Renewal
5.1. This section 5 does not apply to any single match (24 hour) pass or other express pay per view arrangement.
5.2. Your subscription is for the Subscription Period and will, unless we notify you otherwise, be automatically renewed at the end of the previous Subscription Period for a further equivalent period.
5.3. Monthly Subscriptions: We will not normally send you reminders of renewal, unless there are changes in your renewal period you need to be aware of (see section 3 above). You can unsubscribe from Palace Audio with effect from the end of your monthly Subscription Period (or relevant renewal month) by contacting us at email@example.com not less than 5 days prior to the date of renewal. Your subscription will continue until the end of the month in which you notify us in accordance with this section and you will continue to be charged for that month.
5.4. Other Subscriptions: The following process will apply to your renewal:
5.4.1. a reminder will be sent to you by email at least 21 days before the end of your last Subscription Period reminding you that your subscription will automatically renew at the end of the current Subscription Period;
5.4.2. at the same time as that reminder, you will also be informed of:
18.104.22.168. the terms and conditions applicable to the renewed Subscription Period;
22.214.171.124. the price for that renewal period, if different from that for the current Subscription Period;
126.96.36.199. action you need to take if you do not want your subscription to be automatically renewed. This requires you to email confirmation that you want to unsubscribe to firstname.lastname@example.org not less than 5 days prior to the date of renewal;
188.8.131.52. any other information we believe may be relevant to the renewed Subscription Period; and
5.4.3. if your subscription is renewed as above (and you opted to receive your renewed subscription benefits immediately, waiving your right to cancel) you may only cancel the contract where we are not at fault if you provide us with at least 30 days’ notice of your desire to cancel. The contract will not end until the end of the calendar month in which that notice expires.
5.5. Unless you have opted to unsubscribe from Palace Audio not less than 5 days prior to the date of renewal your subscription will be automatically renewed. You will be deemed to have accepted the renewal on the terms and basis set out in the reminder (or, for monthly subscriptions where we have not notified you in advance of changes, on the same terms as your previous subscription). You will be charged in accordance with the same timings as under the payment plan applicable to your immediately preceding Subscription Period, unless otherwise notified to you as part of any reminder above.
5.6. If you have unsubscribed from Palace Audio rather than renewing and you previously paid by direct debit, you are responsible for ensuring that you cancel your direct debit through your bank in order to prevent any future payments being taken by us. Save for returning payments received by us in error on request from you, we will not accept any liability for payments taken from your bank account as a result of your failure to cancel the direct debit instruction at your bank, including (for example only) interests charges and other fees.
6. Cancellation and Refunds – Please read carefully
6.1. By submitting your order you have opted to receive your subscription benefits immediately and waived your right to cancel. You will not therefore be entitled to cancel the contract or have any fourteen (14) day ‘cooling off’ period in law, nor receive a refund of the Fee. This does not affect any other rights you may have at law, including where we are at fault.
6.2. See section 5.4.3 above regarding cancellation after any automatic renewal.
6.3 When you acquire a subscription, you acknowledge and agree to all terms and conditions and auto-renewal of your subscription. You may cancel your subscription for the services by logging in and going to the My Account page and clicking on the "Cancel” button. You may cancel your subscription to the services at any time prior to the expiry of your subscription period, but you will continue to have access to the services for the duration of your subscription period. We do not refund any subscription fees paid in case of your cancellation or cancellations that take place after the fourteen day cooling off period.
7. Disclaimers and Liability
7.1. Neither we nor any of our staff or other representatives will be responsible or liable to you for any loss, damage, or inability to access and/or use Palace Audio which:
7.1.1. is due to any use you make of Palace Audio, other than that we permit under this contract;
7.1.2. is due to events outside our reasonable control. For example (and amongst other things) this may include fire, floods, severe weather, terrorist activity, threat of terrorist activity or civil disruption;
7.1.3. is due to incompatibility of your devices or systems with the compatibility and technical requirements we have informed you of (see section 2 above);
7.1.4. is caused by viruses, Trojans, worms or other harmful data not caused by or attributable to an error or problem with Palace Audio or www.cpfc.co.uk;
7.1.5. is caused by your failure to follow any reasonable, clear and easy to follow instructions we have made known to you relating to your use of Palace Audio.
7.1.6. concerns loss or damage:
184.108.40.206. which is not a foreseeable result of our breach of these Terms (though we will be responsible for loss or damage which is foreseeable). Loss of damage is foreseeable if either it is obvious that it will happen or if, at the time we enter this contract, both you and we knew it might happen; or
220.127.116.11. relating to any business, including (amongst other things) loss of profits, loss of business, loss of opportunity and/or business interruption. Palace Audio is made available for private and domestic purposes only.
7.2. We do not limit or exclude our liability for death or personal injury resulting from our negligence; fraud; or for breach of your legal rights (for example, including our liability if Palace Audio digital content is not of satisfactory quality, fit for purpose, in compliance with its description or we are found to not have rights to provide such content). You should seek your own legal advice in relation to any such rights at law.
8. Suspension and Termination
8.1. We may suspend or terminate your access to all or part of Palace Audio at any time if:
8.1.1. (in the case of suspension only) you do not make payment to us when it is due;
8.1.2. (in the case of termination) you do not make payment to us when it is due (or such payment has failed or been refused by your payment service provider), and still fail to do so within 10 days after having had a reminder by email that it is due;
8.1.3. we are unable to verify or authenticate any information you have provided to us, where we reasonably need to do so (or information you have provided is incomplete) and you do not, within a reasonable time of us asking for it, provide us with required information that is necessary for us to start or continue making all or part of Palace Audio available to you;
8.1.4. you commit a serious breach of this contract, or commit a less serious breach which can be fixed and you have failed to fix it within 20 days of us notifying and requiring you to do so; or
8.1.5. your use of Palace Audio is reasonably considered abusive, excessive, or against the interests of other subscribers or persons,
8.1.6. You are suspected to be using a VPN to access the platform
and in each case no refund will be provided.
8.2. In addition we may close Palace Audio on service of not less than 30 days’ notice. If this occurs part way through your subscription, you will receive a pro-rata refund of any Fees you have already paid relating to the period of your current Subscription Period remaining as at the date of termination.
8.3. Subscribers who are found to be using the service for anything other than personal use will have their access revoked and be permanently banned with no refund.
From time to time, Palace Audio may be taken down and your access to all or part of it suspended in order for work to be carried out relating to the upgrading or maintenance as necessary for the provision of Palace Audio. We shall give as much notice as is reasonable in the circumstances and shall endeavour to ensure that such works are carried out as expeditiously as possible in the circumstances, at times which minimise inconvenience to you. This may not be possible in cases of emergency to rectify significant faults, prevent further risk to you, other users or Palace Audio technology.
10.1. Any notices we send will be sent to the email address you supply during the registration process. We ask that any notices you send to us are sent by email to
email@example.com. Notices will be deemed to have been delivered at the time and date of sending of the email, which time and date are specified in the email.
10.2. If we fail or delay to exercise or enforce any right we have under these Terms such failure or delay will not be deemed to be a waiver of that right nor will it prevent us exercising or enforcing that right on a later occasion.
10.3. This contract is between you and us. No-one else will have any rights to enforce its terms.
10.4. We may transfer our rights and obligations under this agreement to another organisation. We will always let you know if this happens and will ensure that the transfer does not affect your rights under this contract. Please note you need our consent to transfer your rights and obligations under this contract to anyone else.
10.5. This contract shall be governed by, and interpreted exclusively in accordance with, English law. Any dispute arising under this contract shall be subject to the exclusive (non-exclusive in respect of consumers resident outside England) jurisdiction of the English courts.
10.6. In addition please note that disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform.
11.1. If you have any questions or complaints about Palace Audio, please contact us at
11.2. We will endeavour to respond to any complaint within 7 days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will follow within 21 days of receipt of the original communication.
11.3. We will attempt to resolve all justifiable complaints within 28 days. If, however, this cannot be done, we will keep you updated on the progress of the complaint.
11.4 if you are having technical issues and require a refund please ensure that you have notified us of a problem to firstname.lastname@example.org during the game with details of the problem, screenshots if possible and information about the devices and browsers you are using. If we are notified during the game we can make attempts to investigate and rectify the problem, issues reported after the match will not qualify for a refund.
11.5 If you are unable to access the stream because you are using a VPN or smartphone/tablet device you will not be eligible for a refund as this is clearly stated as a condition of use at the point of purchase.
11.6 If you are unable to access the stream due to a technical error that is the responsibility of the Club or our providers for more than 20 minutes you will be eligible for a refund.