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TICKETING FAQs

If you have any questions regarding tickets or Memberships, please refer to our FAQs below:

21/22 Season Ticket FAQs

Season Ticket renewals are available to 20/21 Season Ticket holders from 6th April.

This Early Bird renewal period – ie. Phase 1 - will run until 14th May, with ticket prices frozen at the 19/20 Early Bird rate. Initially, renewals will be available online or over the phone, with the Box Office opening in store from 12th April, in line with the latest Government guidance.

Phase 2 is from 15th May until Friday 18th June, where everyone who had a Season Ticket during the 19/20 season can renew their seat, following the club’s Keep your Seat amnesty. During this phase, supporters will also have the option to pay for their 21/22 Season Ticket via direct debit, which will be managed in-house with 0% interest and no fees charged.

Following the Keep your Seat deadline, there will be a few days available for seat moves, ahead of 21/22 Season Tickets going on general sale at Phase 3 pricing.

Phase 3 begins from 24th June, where any remaining 21/22 Season Tickets will go on general sale at Phase 3 pricing.

Whilst recent signs are positive that a level of normality will resume this summer, and the hope is that fans can attend matches games once more, we cannot guarantee it.

In the event that 21/22 games are played behind closed doors, we will operate in a similar manner as we have during the 20/21 season, with phased refunds being offered to Season Ticket holders reflecting the latest Government guidance. 

We are working with the relevant authorities to establish more about the finer details of the safe return of fans, and we will advise in due course. 

The Early Bird rate – the lowest on offer - is reserved for those supporters who had a Season Ticket in 20/21 and are able to make an up-front payment, which is the club’s standard process.

If supporters prefer – Direct Debit is available in Phase 2 - offering 0% interest and no arrangement fees, which still offers great value for supporters.  Phase 2 pricing, whilst 7% higher than Phase 1, is also frozen at 19/20 rates.

Sadly we are not in a position to guarantee this, however the indications look very positive which is why we are releasing 21/22 Season Tickets now.

We will do everything we possibly can to ensure fans return to Selhurst Park as soon as possible and a huge amount of work is going on behind the scenes to achieve this.

There will be a movers window between the Keep your Seat deadline (18th June) and Phase 3 general sale (24th June).

 

More information on this will be sent to Season Ticket holders before launch.

If you move seat, or change price type, you will receive a new Season Ticket card.

 

Otherwise, your 19/20 Season Ticket card will still be valid, and is the card you should use.

To make the purchase of your 21/22 Season Ticket as smooth as possible, we recommend making sure you have registered for an online Palace account and have linked your Season Ticket client reference number to that account.

You can find your client reference on your Season Ticket card or on any confirmation emails from previous Season Ticket purchases.

 

To find out more about creating an account and linking your client reference number, click here.

21/22 Season Ticket prices have been frozen at the rates for the 19/20 season, with Phase 1 adults from £420, children from £95 and seniors from £280.

Phase 2 prices will see a slight increase on Phase 1, but are aligned with rates from the 19/20 season, with adults from £460, children from £115 and seniors from £310.

Phase 3 prices are from £500 for adults, £125 for children and £335 for seniors.

You can pay for your 21/22 Season Ticket in a one-off payment with a debit/credit card either online, by phone or, when guidelines allow, in person at the Box Office.

If you would like to pay for your 21/22 Season Ticket by cash, this option will be available from the Box Office in store, once in-person sales are permitted by the Government on 12 April.

From 15th May, when Phase 2 begins, you will also have the option to pay for your 21/22 Season Ticket in 10 monthly direct debit payments, this process will be managed in-house with 0% interest and no fees charged.

Yes. If you have selected to have your 20/21 Season Ticket monies applied as credit to your ticketing account, you will see this amount as a payment option when you reach the checkout page.

To find out how to apply your ticking credit, click here and skip to step 5 for more information.

To renew your Season Ticket, please purchase your ticket under the relevant Accessible Price Type; please note, Season Tickets are available for renewal online for all supporters who have registered as a disabled supporter with the club.

For more information on how to register as a disabled supporter, to discuss your access requirements, or to renew your Season Ticket, please email dlo@cpfc.co.uk and a member of the team will respond to you.

A range of Membership products which enable access on a match by match basis will also be on sale in the summer.

Yes, from 24th June any remaining 21/22 Season Tickets will go on general sale at Phase 3 pricing.

To renew a Season Ticket for a friend or family member, please follow the steps below:

  1. Login to your account
  2. Click on your name at the top of the screen
  3. Click on personal details
  4. Scroll down to My Friends & Family and select manage my relationships
  5. Select the friend or family member and click on edit
  6. Tick the ‘Allow person to access and manage, tickets, season tickets, memberships on my behalf’ and ‘ok’
  7. Then log out and back in and click season tickets, the season ticket of your strong friend and family will then display for purchase.

If you need to update your personal details on your ticketing account, please follow the below steps:

  1. Login to your account
  2. Click on your name at the top of the screen
  3. Click on personal details
  4. Click edit at the bottom of My Profile
  5. Update your details
  6. Press Save Updates at the bottom of the screen

20/21 Season Ticket refund FAQs

There is a possibility that some supporters may be able to attend our final home fixture at Selhurst Park, subject to Premier League decision and government guidelines. Rest assured, your choice of credit/refund/donation on your 20/21 Season Ticket will not impact your eligibility for tickets in this scenario, and 20/21 Season Ticket holders will be prioritised. More information will follow in due course.

We encourage 20/21 Season Ticket holders to select their refund options regardless.

More information will follow in due course.

  • Login to your account here, using the email address registered to your account and your password
  • If you don’t have an account, create one here – remember to complete your profile and preferences
  • Go to the ‘linked accounts’ tab and type in your client reference (this can be found on your Season Ticket or Membership card)

For a guide on creating a Palace Account, please click here for a step-by-step guide.

You can select an option (refund, credit, donation to the Academy or Palace for Life Foundation) for each of the final 10 matches of the 20/21 season: West Ham, Wolves, Burnley, Fulham, Manchester United, West Bromwich Albion, Chelsea, Manchester City, Aston Villa and Arsenal.

If you have not yet selected your preferred option for games played earlier in the season, these will also be available for selection.

To select your refund option, please contact the Box Office.

You must select one of four options for each ticket; you can choose to:

  1. Direct the funds towards the Academy
  2. Donate to the Palace for Life Foundation
  3. Request a Pro-rata refund
  4. Credit your Ticketing account
  • Once logged in to your account, click your name at the top of the page and select ‘personal details’
  • Click on ‘tickets’ in the taskbar under your name
  • You will see a list of tickets; select the tickets you would like to choose an option for and click ‘Select your refund option’
  • You will be taken to the refund option page where you can confirm the tickets you are donating and select the Academy or Foundation in the drop down menu.
  • Click 'OK' and then confirm you wish to go ahead with the donation

For a step-by-step guide on how to select your option, please click here to access a tutorial.

  • Once logged in to your account, click your name at the top of the page and select ‘personal details’
  • Click on ‘tickets’ in the taskbar under your name
  • You will see a list of tickets; select the tickets you would like to select an option for and click ‘Select your refund option’
  • You will be taken to the refund option page, confirm the tickets you are selecting to credit, and select ‘Ticketing Account Credit’ in the drop down menu.
  • Click ‘save and close’ then confirm you wish to go ahead with this, then click ‘save and close’ again

For a step-by-step guide on how to select your refund option, please click here to access a tutorial.

  • Once logged in to your account, click your name at the top and select ‘personal details’
  • On the right hand side of your account home page, you will see a box for 20/21 Season Ticket refunds; follow the link for your chosen option
  • Select the games you wish to select an option for, then click ‘ok’
  • You will need to enter your payment details for a refund, then select ‘ok’ to finish

For a more in-depth guide to requesting a refund, please click here to access our step-by-step guide.

You will be able to select any tickets that you are the lead booker for. If you were not the lead booker for your renewal purchase, the person who purchased the tickets must apply on your behalf.

Yes, select the tickets in your name and proceed with your refund option. You can then select any of the other options for the remaining tickets.

To unlink your account:

  • Click your name at the top and select ‘personal details’.
  • Click ‘not you?’ next to your name and client reference.

To link your new client reference:

  • Go back to the linked accounts page and type in the correct client reference (this can be found on your Season Ticket or Membership card).

You will receive a pro-rata refund for all fixtures that have been played behind closed doors. During this round of refunds, the fixtures eligible for selection are West Ham, Wolves, Burnley, Fulham, Manchester United, West Bromwich Albion, Chelsea, Manchester City, Aston Villa and Arsenal.

If you have not yet selected your preferred option for games played earlier in the season, these will also be available for selection.

A bank transfer will be available, so please complete the refund process, including providing your bank details, and your payment will be made once the refund period closes.

Please contact the Box Office and a member of the team will assist you. In general, as per the warning on the ticketing website, it is not possible to change this once you have confirmed your option.

Yes, only select the match ticket(s) you would like refunded and proceed.

Then click ‘tickets’ under your name and select the remaining tickets to donate.

Yes; your arrangement fee will be paid back to you on a pro-rata basis. E.g. 1/17th of the arrangement fee will be returned to you, in addition to your pro-rata Season Ticket amount, if you decide to select a refund.

  • Login to your ticketing account here
  • Click your name at the top and select ‘personal details’
  • Select ‘manage my relationships’ under the friends and family section
  • Enter all the required details for your friend or family member

Friends and family who you add as a ‘strong relationship’ on your account are able to access your ticketing account, and manage tickets on your behalf.

This is extremely useful for those who attend games together, or who arrange tickets for friends and family. This option should only be used for people you know well and trust with your tickets.

If you wish to create a strong relationship between yourself and another supporter, please follow the steps below. Please note, this allows both supporters to manage tickets and season tickets on behalf of the other and is intended for use by close friends and family only:

  • Login to your account
  • Click your name at the top and select ‘personal details’
  • Select ‘manage my relationships’ under the friends and family section
  • 'Edit' the supporter you want to create a strong relationship with
  • Choose whether they are a friend or family member
  • Tick the box to allow them to access and manage tickets on your behalf

Membership FAQs

Whilst matches are played in front of reduced capacities, our Gold and Junior Gold Memberships are the only Memberships that give you the chance to enter the Member ballot and purchase tickets for matches if you’re successful.

When stadiums return to full capacity, we intend for all of our Memberships to offer ticket access, as well as Gold and Junior Gold Members to be able to take advantage of 72-hour priority ticket access and International Members able to reserve tickets before they go on sale*.

*Subject to availability.

No. We can not guarantee Members will be able to purchase tickets for matches. Tickets will be available to Gold and Junior Gold Memberships via a ticket ballot.

Gold and Junior Members are entitled to enter the ticket ballot for home league games. There is no guarantee that entering the ballot will grant access to purchase tickets.

Tickets will be made available to Members via the ticket ballot after the Season Ticket renewal and sales period has closed.

Each Member can purchase one ticket per game.

When purchasing online, make sure you are using your new Palace Account. It is vital that you have linked your accounts for your Membership benefit to be applied. Once you are logged in, your discount will be automatically added to your basket. If you can’t see the membership discount you expect, please contact shop@cpfc.co.uk.

When purchasing in store, show your Membership card at the checkout counter for your discount to be applied.

Before the first league fixture, a unique code will be added into your ticketing account. To listen to the fixture, simply head to the Palace Audio section of our website, where you can enter the unique code to access the commentary.

You will be emailed information regarding Membership competitions as they are opened for entry. Information on how to enter will also be confirmed. To ensure you receive these competition emails, please ensure you are set up to receive our emails, here.

The club will email you to confirm which club partners and local partners you will be able to access discounts from. As partners are added throughout the year, the club will confirm these via email to the address you have registered with.

Membership packs are usually delivered within 14 days if you’re using a UK delivery address and 28 days if using an international address.

When purchasing your Junior Gold Membership, you will be able to choose your shirt type and size as part of the joining process.

Once confirmed, the shirt will be dispatched with your Membership pack.

Yes, during the shirt selection process you can add an adult shirt to your order. An additional fee of £10 will be charged.

These will be sent 24 hours prior to kick-off before every home game to the email address registered to your account.

If you think your email is unsubscribed, you can re-subscribe here.

It may be possible that you have unsubscribed from club communications. To make sure you haven't, click here and check

Another possible explanation is that you are not using the email registered to your account. To check this go to your account page in your Palace Account. 

Finally, check your spam, junk and promotions folders. If you have checked all of the above and are still not having any luck, please contact boxoffice@cpfc.co.uk

Yes, we have specific Memberships for our Season Ticket holders to benefit from the amazing benefits our Members do. These can be purchased when a Season Ticket holder is logged in to their Season Ticket account. Season Ticket holders will also receive a discount on Adult Gold Memberships for the 20/21 season.

20/21 Memberships expire after the final game of the 20/21 Premier League season.

No, if you choose to pay monthly you will still be committed to paying the full cost of your Membership over the course of the season.

It is our intention to host the usual Member events during the season, as well as a range of new events for our Members.

All events are dependent on the COVID-19 pandemic.

Gold and Junior Gold Members receive 250 loyalty points and International and Junior Members receive 100 loyalty points. We will confirm the process for using loyalty points to access away tickets when normal ticketing service is resumed.

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